Share |

Web Design Experts Blog RSS

So, you don't have the time to set up your new website

Sean Hambridge - Wednesday, February 01, 2012

Well, we're here to make it easy.

One of the biggest factors in businesses not having a suitable website is the prospect of having to get stuff to put on the site. Or as we like to call it; web content.

We are experts in collecting the right information (copy) and presenting it on your web pages in an attractive and professional format. We can help with images by procuring stock images or organising for a photographer if that's what is required.


Here's how it works:

Steps used to create website content
  1. We meet with you to prepare the site content brief (1-2 hrs)
    • At this briefing you can bring any documents, brochures, product/service information that might be included in the website
    • We essentially map out the site deciding on page hierarchy, menus and possibly a rough layout plan
    • At this stage we can give an estimate of the time it will take to complete the job
  2. Getting the content
    • If there is information to be provided by your staff that needs to be collated we can meet with them and create the copy then and there by writing or recording a conversation or simply picking up pre-existing copy for editing
    • Sometimes the brief calls for information from suppliers or other organisations. As longas you have permission to access this information we can arrange for it to be acquired. We can even retrieve large amounts of data from other websites like product catalogues if required
    • Images are a key component to building content designed to enhance the user experience (UX). We have various sources of stock images that can be purchased from as low as only a few dollars.
  3. Editing and copywriting
    • When writing for the world wide web there are a number of important aspects that your copy should contain; it has to be a good experience for human visitors, it has to be laid out and "tagged" appropriately for visitor understanding as well as for search engines to be able to index the page the way you want it to be indexed (it's no good emphasising the phrase "CLICK HERE" unless of course that is the name of your product)
  4. Optimising each page for search engines
  5. Getting your approval
    • Once the pages have been created and populated we ask for your expert appraisal of our work, after all it has to appeal to your target market.
  6. That's it - we send the site live and begin measuring its effectiveness

If you have a current quote from us it may mention a number of pages setup (content to be provided by client). The service outlined above is adjusted so that services already agreed would not be included. How much: Depends on the number of pages, the amount of new copy we need to create, image availability and less concrete things like following up on information provision. The determining factor in time and cost is and always has been completely up to you, the customer. The diagram below is called a Euler Diagram and this particular one illustrates the project triangle where one can have any two of the combinations of FAST, GOOD and CHEAP.

From Wikipedia http://en.wikipedia.org/wiki/Project_triangle 

The Project Triangle is a triangle model of project. It is a graphic aid where the three attributes show on the corners of the triangle to show opposition. It is useful to help with intentionally choosing project biases, or analyzing the goals of your project. The constraints are analogous with the project management triangle - in fact, it may be seen as an Evolutionary pressure.

With the above in mind your budgetary constraints might mean that you have to choose one of the "cheap" options and that is completely valid and reasonable.


Let me explain how the project triangle works in real life (and especially in terms of work done by Web Design Experts).

Euler Diagram - Pick any two
  • The "Low Quality" area does not indicate poor quality, it's important to understand that if you want your project to cost as little as possible and still be delivered in a reasonable timeframe then we will implement standard elements. For example if we quoted an FAQ page we would deliver the standard layout for FAQ without modification. It will be a completely usable "vanilla" implementation. I guess a bit like shopping at ALDI, you can choose from 1 brand of peanut butter and pay $1 or go to a big chain with 10 brands and pay a minimum of $3.
  • "Low Priority" will very rarely be offered to our customers because in our experience projects that we work on "when we get a spare moment" realistically never get worked on.
  • "Pay for Quality" is by far the best guarantee of complete customer satisfaction. These projects get top priority in all areas and are an indicator of the importance our customers place on their online business. 

I hope that this goes some way to explaining how we price projects. As always we strive to provide value in the work we do and I look forward to your feedback.

The Complete Guide to using iOS 4 for the iPhone

Sean Hambridge - Tuesday, June 22, 2010

iOS 4 for the iPhone


I'm a bit geeky but not geeky enough to want to spend precious minutes finding out how to do something. Apple made me think (not good for a "Don't Make Me Think - Steve Krug" disciple). Indeed when my iTunes on my iMac asked me if I wanted to download the latest iUpdate for my iPhone I have to admit I wasn't particularly iFussed either way; so I said yes...

Hmmm, went in for a quick look at what the fuss was about this iOS 4. The picture thing was nice and a nifty new swishy swirly animation. The thing that most interested me was multitasking, so I booted up an application at random - so far not much thought. I hit the home button; app seemed to close - brain still idling. Expended a few seconds of processing power and intuited the double-click on the home button. Waddaya know! Some apps in a secondary task bar. Thought, very cool!

Got about 3 apps running and decided that I wanted to shut some of them down to keep processor and memory free (hold-over from the PC days). Hmmm, no quit, stop, end buttons; what to do?

Answer: Research.

Looked in the Apple website and got lots of superlatives about how the world was changing... again. Great action shots of the latest iThings. No manual, no instructions. I tried doing a site search on iOS 4 and got an error (maybe everyone was doing the same thing).

Neural Oscillations rapidly rising. Why can't I do this simple function, surely I need to be able to stop processes. So in frustration I hit Google with a specific search "iOS4" and proceeded to follow the first link on the page.

Now, with thanks to "a" from Gizmodo who posted "The Complete Guide to Using iOS 4".

I know that I don't need to stop apps but that I can if I want to. She or He also provided a number of tips that I will read at my leisure so that I don't have to get a PhD in iOlogy. And, yes, it is still intuitive - my problem was past experience making a problem where there was none. I still remember MacOS and Windows v1.

So there. Read the article at http://www.gizmodo.com.au/2010/06/the-complete-guide-to-using-ios-4/ and save some valuable time.

If you discover any additional resources please post them in the comments section.

Have fun.

Kindle me Happy. Or, bookworms join the 21st century

Sean Hambridge - Tuesday, October 27, 2009
As a long term bookworm, or "avid reader" as I am currently known, I have collected a reasonable number of books which we keep in approximately 26 lineal meters of glass-doored bookshelf. So what does the future hold; or more accurately what will we hold in the future?

The nostalgia of the written and bound book notwithstanding the new (to Australia) Amazon Kindle (pictured) can hold up to 1500 books in its memory with access to a library of over 200,000 books and periodicals. Early adopters get your credit cards. The unit uses the 3G mobile data network to browse and purchase from Amazon's online store and books are delivered immediately. Now if we could only get the authors to keep up (kidding... pulp fiction is not a good staple diet, you take your time authors and give us quality).

Enter competitors; stage left.

Sony has a reader using the same technology but no direct delivery and Apple as usual are tight-lipped about, well, everything.

Just thought you'd like to know really...

Software Shmoftware

Sean Hambridge - Monday, April 20, 2009
I often receive calls from clients needing software support or desktop support. As a web developer/designer I am very familiar with making software work and getting pcs and Macs configured, that is; my pc or my Mac. I have an intuition of what settings I need to change and where they might be so I can run through a lot of settings very quickly.

As part of our services here at Web Design Experts we set up email services. My customers; it should be noted, are intelligent and adaptive people who just happen to use computers in various ways to conduct their business. When I set up an email service, whether it is via Google Apps or a cPanel driven email system, there is usually 2 components; the mail server (our area of expertise) and the client (not really an area of expertise - just competence).

The thing about client software is that it could be anything, Outlook 2003/2007/XP/2008 or Outlook Express (3-4 versions), Groupwise, Thunderbird, mail.app (v2 or v3), Lotus Notes, and the list goes on (see http://en.wikipedia.org/wiki/Comparison_of_e-mail_clients).

So the difficulty lies in where do we draw the line?

We can configure most software packages because we are programmers at heart and know all of the standards that software writers use (as long as we are sitting in front of the machine with access to the documentation or the internet). As far as providing a high quality service it is not the best option. A desktop support expert would complete the task in minutes where we might fudge through for 1/2 hr or so and then miss some basic requirement and have to re-visit it.

It's not exactly an uplifting experience and it makes writing an invoice equally unpleasant because one of our business missions is to be the "Expert" for our customer so they can get on with what they are "Expert" at. In feeling as though we have not provided the best possible service ends up with the whole excercise being more expensive for both our client and us.

Depressed yet?

Well there is hope.

I am a staunch advocate of Google Apps, in particular the email system. It is just like Gmail but it can be customised somewhat to provide a bit of corporate branding and a nice login address of mail.yourdomain.com.au where yourdomain is your actual domain name (ours is webdesignexperts).

The web based client is very functional, you get calendar, addressbook, word-processing, presentations, spreadsheets as well as a few other services without loading or configuring anything on your computer. This also means that you can access all of these functions anywhere you have an internet connection and a web browser.

I believe that the days of all client software (software that you load onto your computer) is numbered. Even Microsoft know this.
"LOS ANGELES, Oct. 28, 2008 — As part of a strategic companywide shift toward embracing web-based solutions, Microsoft today announced plans to deliver Office Web applications – lightweight versions of Office – through web browsers."
Read the whole article here http://www.microsoft.com/Presspass/Features/2008/oct08/10-28PDCOffice.mspx

What does this mean?
  1. Far less configuration
  2. No issues with other software already loaded
  3. No need to purchase and apply updates
  4. You can use your disk storage for data instead of programs
  5. It doesn't matter what hardware you have
  6. When you change computers you won't need to re-load anything
Will it be cheaper?

Well, Google Apps is currently free for up to 50 users with 7GB storage space (this will undoubtedly change). Organisations such as Microsoft stand to lose a significant revenue stream so there will probably be a charge based on either a subscription or data/bandwidth used.

So, we still haven't answered my initial question of "Where do we draw the line?".

For us it is a matter of doing what you do well. This may seem a bit rough however the real answer can be seen in the following cost analysis.

Your web designer e-mails you the config info and you spend 45minutes trying to set up an IMAP or POP connection it doesn't work. You call your web designer and together spend the next 30minutes going through settings to find that you left off a dot or missed a setting (not your fault - you're not a computer person). So far we have a total of 105minutes of resources spent. Then something else occurs, a folder isn't there anymore or a rule stops working, call the designer...

Now consider this scenario.

Your web designer sets up the email server and emails you and your desktop support person the config info. You file it away and your desktop support person initiates an online support session (if they can't "dial-in" look for new support). You go make a coffee and by the time you are back the job is done and tested. Total time spent: your time = 10minutes, web designer = 0minutes and desktop support = 10-20minutes.

Oh, and desktop support is usually cheaper than web designers' fees.

If you are still feeling as though the web designer should do the whole thing, consider a new house; the power company provides electricity to the meter box (try calling them to walk you through installing power points) and you need an electrician to install the power points.